Information Technology Infrastructure Administrator

Job Description

The IT Infrastructure Administrator shall ensure that all Infratel business support systems are managed and maintained as per agreed operational service level agreements.

The IT Administrator shall implement and review security and best practices in the provision of IT Services to both internal and external customers.

The IT Administrator shall ensure that all Infratel business systems are available and accessible at all times.

Key Responsibilities

BSS/ERP Administration 

• Maintain availability of Infratel Enterprise Resource Planning systems - Setup and configure all ERP Modules as required 
• Upgrade and patch the ERP as needs arises - Train users on all ERP functions - Liaise with third party vendor on the operations of the ERP -Ensure Business Continuity Measures and Backup Measures are put in place

Email Administration 

• Implement, Manage and Maintain the Corporate Email System 
• Backup Email System 
• Train and Provide support to users

Website and Web Applications Management 

• Manage Website and Web Applications for Infratel 
• Maintain Backups and DR measures for the website and web applications

Security & Compliance 

• Ensure policies and procedures are put in place for all systems and processes 
• Ensure regular security assessments are conducted 
• Ensure system sensitization and security awareness programes are done

User Training 

• Responsible for training staff in using the various components of the ERP and all other software solutions
• Change Management, Configuration and Patch Management 
• Recommend new features or changes to configuration/ workflows based on user feedback 
• Perform Patch Management for all systems 
• Carryout Change Management Processes

General Systems and Data Centre Systems Administration 

• Provide support for administration of data Centre infrastructure and systems 
•  Support for Cloud Services Deployment and Administration 
•  Support for all internal applications and systems

Network Management 

•  Manage the Corporate network 
• Manage Access Control systems 
• Manage CCTV footage

Hardware Maintenance 

• Manage all hardware for the enterprise and for the data Centre 
• Maintain an accurate IT inventory

Customer Service Support 

• Manage and maintain the Incident Management System - 
• Train users on all ICT applications 
• Sensitize users on security entrenchment on all 
• Support all Infratel Staff on all applications

General Backups and Maintenance 

• Manage Backups for all systems 
• Ensure BCP measures are put in place for all systems

Reporting 

• Provide periodical reports for all operations

Minimum Qualifications

• Degree in Computer Science or in any relevant field
• Member of ICTAZ

Key Competencies and Skills

• Good knowledge of Windows and Linux administration ·
• Good knowledge of Virtualization and Cloud Services
• Strong knowledge on ERP administration, MySQL, MSSQL and Oracle Databases
•  Good knowledge of backup solutions, restoration and troubleshooting
• Strong Database management and ICT Security procedures
• Good technical understanding of security strategies, technologies and risk concepts · Good knowledge of Project Management
• Good knowledge of networking and communication protocols
• Key Skills
• Ability to maintain confidentiality
•  Ability to collaborate and work with a team
•  Strong oral and written communication skills
• Good customer support skills
•  Ability to multi-task while paying strong attention to detail
• Key Attributes/Competencies
• Logical thinking and problem solving
•  Highly proven ethical conduct and free from criminal record; and
•  Highly computer literate and presentation skills

Years of Experience Required

• Minimum of three (3) years of Information Technology experience