QSR Manager
QSR Manager
Job role
• Manage operations across all QSR outlets including the food truck, and temporary food stalls.
• Monitor and ensure excellent customer service and brand consistency across all locations.
•Lead and support QSR teams in meeting daily performance targets.
• Develop and implement operational SOPs and customer service standards.
• Manage and track sales, cost of goods sold, labor efficiency, and operational budgets.
•Work with the Marketing department to roll out promotions and new products.
• Prepare and present weekly/monthly performance reports, insights, and recommendations to leadership.
• Oversee scheduling, staffing plans, and workforce optimization.
• Ensure all outlets comply with health, safety, and regulatory standards.
• Monitor competition and industry trends to guide business decisions.
• Support expansion of QSR operations through new site assessments and rollout planning.
Qualifications
- Bachelor’s degree in Business administration, Hospitality Management, Retail Management, or related field. Or equivalent experience.
- Minimum 5 years of experience in restaurant, QSR, or food retail operations.
- Demonstrated success managing multiple outlets or high-volume locations
- Prior experience in launching or scaling QSRs is a strong advantage
- Proficiency in point-of-sale (POS) systems and restaurant management software.
- Basic financial literacy – understanding profit margins, budgeting, and forecasting.
- MS Office skills (Excel, Word, PowerPoint) for reporting and planning.
- Familiarity with the fast-food/QSR industry trends, customer expectations, and competitive landscape.
- Understanding of food hygiene standards